This Privacy Policy outlines how we, Square Bear Walk-in Freezers and Coolers (referred to as "the Site," "we," "us," or "our"), collect, utilize, and disclose your personal information when you interact with our website, utilize our services, or make purchases through our platform (collectively referred to as "the Services"). The terms "you" and "your" pertain to you as the user of our Services, encompassing customers, website visitors, or any other individuals from whom we gather information as outlined in this Privacy Policy.

Please review this Privacy Policy attentively. By accessing and using any of our Services, you consent to the collection, usage, and disclosure of your information in accordance with the terms stated herein. If you do not agree with this Privacy Policy, kindly refrain from accessing or utilizing any of our Services.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect alterations in our practices or for other operational, legal, or regulatory reasons. Any updates to this policy will be published on the Site, with the "Last updated" date amended accordingly, and any other actions necessitated by applicable law will be undertaken.

How We Collect and Utilize Your Personal Information

To deliver the Services, we gather and have gathered personal information about you from various sources, as elaborated below. The nature of the information we collect and employ varies based on your interactions with us.

In addition to the specified uses detailed below, we may utilize the information collected about you for communication purposes, service provision, compliance with applicable legal obligations, enforcement of terms of service, and safeguarding the Services, our rights, and the rights of our users or other parties.

Personal Information We Collect

The types of personal information we gather about you are contingent upon how you engage with our Site and use our Services. When we refer to "personal information," we mean data that identifies, relates to, describes, or can be linked to you. The subsequent sections delineate the categories and specific types of personal information we collect.

Information Directly Provided by You

Information that you directly furnish to us through our Services may encompass:

- Basic contact details, such as your name, address, phone number, and email.

- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

- Account particulars, such as your username, password, and security questions.

- Shopping-related data, like items viewed, added to cart, or included in your wishlist.

- Customer support information, comprising details you opt to include in communications with us, such as when sending messages through the Services.

Certain features of the Services may necessitate your direct provision of specific information. You reserve the right to abstain from providing this information, although doing so may restrict your ability to utilize or access these features.

Information Gathered Through Cookies

We also automatically collect certain information regarding your interaction with the Services (referred to as "Usage Data"). This is accomplished through the use of cookies, pixels, and analogous technologies ("Cookies"). Usage Data may encompass details about how you access and utilize our Site and your account, encompassing device information, browser details, network connection information, IP address, and other interaction-related data.

Information Obtained from Third Parties

Lastly, we may receive information about you from third-party sources, including vendors and service providers who may collect information on our behalf. Such sources may include:

- Entities supporting our Site and Services.

- Payment processors collecting payment information to process your transactions.

- Online tracking technologies utilized by us or third parties to automatically collect certain information when you visit our Site or interact with our Services or advertisements.

Any information acquired from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided by third parties or for the policies or practices of such third parties. Refer to the "Third-Party Websites and Links" section below for more details.

Utilization of Your Personal Information

We utilize your personal information for the following purposes:

Providing Products and Services: We employ your personal information to furnish the Services, including processing payments, fulfilling orders, sending notifications related to your account or transactions, managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.

Marketing and Advertising: Your personal information may be used for marketing and promotional activities, such as sending marketing communications via email, text message, or postal mail, and displaying advertisements for products or services. This includes tailoring the Services and advertising on our Site and other platforms.

Security and Fraud Prevention: We utilize your personal information to detect, investigate, or address potential fraudulent, illegal, or malicious activities. You are responsible for safeguarding your account credentials, and we recommend against sharing them with others. If you suspect unauthorized access to your account, please notify us promptly.

Communication: Your personal information is used to provide customer support and enhance our Services, ensuring responsiveness, effective service provision, and maintenance of our business relationship with you.

Cookies

Similar to numerous websites, we utilize Cookies on our Site. For specific details regarding the Cookies we employ concerning the operation of our store, refer to the Cookie Policy available at [insert link]. Cookies are utilized to power and enhance our Site and Services (e.g., remembering your preferences), conduct analytics, and gain insights into user interaction with the Services. We may also permit third parties and service providers to utilize Cookies on our Site for purposes such as tailoring services, products, and advertising on our Site and other platforms.

While most browsers automatically accept Cookies, you have the option to configure your browser settings to reject or remove Cookies. Note that disabling Cookies may adversely affect your user experience and may result in certain Services or features becoming unavailable or functioning improperly. Additionally, blocking Cookies may not entirely prevent information sharing with third parties like our advertising partners.

Disclosure of Personal Information

Under certain circumstances, we may divulge your personal information to third parties for legitimate reasons in compliance with this Privacy Policy. Such circumstances may include:

- Sharing with vendors or third parties rendering services on our behalf (e.g., IT management, payment processing, data analytics, customer support).

- Collaborating with business and marketing partners to deliver services and advertising.

- Disclosure with your consent, such as when shipping products or using social media widgets or login integrations.

- Sharing within our corporate group for business purposes.

- In the context of business transactions (e.g., mergers) or to comply with legal obligations, enforce terms of service, or protect our rights and the rights of users or others.

In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked by *) about users for the purposes outlined in "How We Collect and Utilize Your Personal Information" and "Disclosure of Personal Information":

[Insert categories and recipients here]

We do not utilize or disclose sensitive personal information for the purpose of inferring characteristics about you.

User-Generated Content

Our Services may enable you to submit user-generated content, such as product reviews. If you choose to post user-generated content in any public area of the Services, note that this content will be publicly accessible.

We have no control over who can access the information you choose to share publicly and cannot ensure the privacy or security of such information. We are not liable for the privacy or security of publicly available information, nor for the accuracy, use, or misuse of information disclosed or received from third parties.

Third-Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties. If you

navigate to sites unaffiliated with or not controlled by us, review their privacy and security policies, as well as other terms and conditions. We do not guarantee or accept responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found there.

Information you provide on public or semi-public platforms, including third-party social networking platforms, may be accessible to other users of the Services or users of those third-party platforms without restrictions on its use. Our inclusion of such links does not imply any endorsement of the content on such platforms or their owners or operators unless explicitly disclosed on the Services.

Children’s Data

Our Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us to request its deletion.

As of the Effective Date of this Privacy Policy, we have no actual knowledge of "sharing" or "selling" (as defined by applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please acknowledge that no security measures are infallible, and we cannot guarantee absolute security. Information you transmit to us may not be secure during transit. We advise against using unsecured channels to convey sensitive or confidential information.

The duration for which we retain your personal information depends on factors such as the necessity of the information for account maintenance, service provision, legal compliance, dispute resolution, or enforcement of contractual agreements and policies.

Your Rights and Choices

Depending on your jurisdiction, you may possess some or all of the rights enumerated below regarding your personal information. These rights are not absolute and may only apply in specific circumstances. In certain instances, we may decline your request in accordance with the law.

Right to Access/Know: You may have the right to request access to personal information we hold about you, including details regarding its usage and disclosure.

Right to Delete: You may have the right to request deletion of your personal information.

Right to Correct: You may have the right to request correction of inaccurate personal information we hold about you.

Right of Portability: You may have the right to receive a copy of your personal information and request its transfer to a third party under certain circumstances.

Restriction of Processing: You may have the right to request the cessation or restriction of our processing of your personal information.

Withdrawal of Consent: Where our processing relies on your consent, you may have the right to withdraw this consent.

Appeal: You may have the right to appeal our decision if we deny your request.

Managing Communication Preferences: You can opt out of receiving promotional emails from us at any time using the unsubscribe option in our emails. However, you may still receive non-promotional emails pertaining to your account or orders.

You can exercise these rights as indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising these rights. Before responding to your request, we may need to collect information to verify your identity. If you designate an authorized agent to act on your behalf, we will require proof of authorization and may need you to verify your identity directly with us.

Complaints

If you have complaints about our handling of your personal information, contact us using the provided details. If you are unsatisfied with our response, you may have the right to appeal by contacting us again or lodging a complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside your country of residence, including in the United States. Your information may also be processed by staff and third-party service providers and partners in these locations.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority, unless the data transfer occurs to a country with an adequate level of protection.

Contact

For inquiries regarding our privacy practices or this Privacy Policy, or to exercise your rights, you can contact us at:

(915) 408-0000
support@squarebearpro.com
El Paso, TX 79905